Someone Else’s Shoes

Posted By on Jun 2, 2009

I was at a talk, recently, where the speaker mentioned “a lot of data driven people fall into the trap of wanting more information to make a decision. The problem is that the world does not always give you complete information.”

I thought about my own experience. I remember at times presenting a new product idea and getting the feedback, “we need more *fill in the blank* information.” Usually, they asked for more market information. The product concepts we were proposing were in a burgeoning field. We could only show the customers we visited or contacted who demonstrated interest, the competitive solutions out there, how much customers currently pay and the total available market.

Now that I think back, I think I would have had much better luck if I took the decision-makers on strategic customer visits. I remember traveling to several medical accounts with one marketing manager. He was exposed to our customers’ challenges. Enthusiasm would have been an understatement for his reaction. He understood the problems that our customers faced because he stood in their shoes, albeit briefly. When we got back to our headquarters, I didn’t even have to pitch the concept anymore. He was telling everybody that we should build products for that application.

Now that we are pitching products at Baydin, these little experiences bubble back up to consciousness. If I can’t show market numbers because it is nascent, I can at least help investors stand in our customers’ shoes.

So getting back to that talk. Baydin can’t help someone who is not ready make a decision. But we are thinking about and working on the problem of giving you more complete information.


  1. I really like your post. Does it copyright protected?

  2. Why yes it is! Thanks for asking! However, in Soviet Russia, post copyright you!!

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