Chris Hicken, COO at UserTesting.com and Co-Founder and CEO at LottoJar, shares tricks of the customer support trade and how he uses Boomerang to provide the best communication possible What’s UserTesting.com? Let me give you the quick one-liner: Analytics tells you what your visitors are doing on your webiste, UserTesting.com tells you why they left without buying. If you’re responsible for the conversion rate or customer experience...
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Baydin intern and Cal Poly CS senior Kelly Daniels talks open source technology, online shopping addictions, and how Boomerang saves her from her own laziness. “It started when I was a kid. My dad’s profession isn’t technology but it was a really huge hobby for him, so he took programming classes back in college back when he programmed on punch cards. My first memory of having a computer was when I was about seven. It was before...
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