Chris Hicken, COO at UserTesting.com and Co-Founder and CEO at LottoJar, shares tricks of the customer support trade and how he uses Boomerang to provide the best communication possible What’s UserTesting.com? Let me give you the quick one-liner: Analytics tells you what your visitors are doing on your webiste, UserTesting.com tells you why they left without buying. If you’re responsible for the conversion rate or customer experience...
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