When I think of a “customer-service-worst-case-scenario,” I think of Marie Antoinette. Legend has it that she was so out of tune with her constituents that when she heard the peasants had no bread and were starving to death, replied, “let them eat cake” (yes, this was misattributed, but go with it)… and eventually lost her head. Granted, she didn’t have the benefits of social media and email like we do, but at Baydin,...
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