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Hello, again! Wow, how is it already summer here in California? Since we last saw you on the blog, we have been working hard to develop the exciting new features you’ve been asking for. In case you missed it, we recently added keyboard shortcuts for all Boomerang users and introduced the Premium plan. Thanks to Lifehacker and The Next Web for the love! To the users that have been eye-ing the “Coming Soon” notice for CRM integration...

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Happy new year! Over the holiday break, we released a set of features that make handling your scheduled messages easier than ever before — Inline Manage! Way back in the summer of 2010, when we first released Boomerang, we forgot to include any way to edit, reschedule, or cancel messages you scheduled with Boomerang. Oops! Our engineers spent a weekend in a dark room coding furiously, and our Manage Page was born. The Manage...

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Gmail (and Google Apps) now has a new way for handling loading images in email. Google provides more detail on the Gmail Blog, but here’s a quick overview: Images are now displayed by default in email Google downloads the images to their servers, screens them for any malware, and then sends them to you from their own servers This policy applies to messages loaded through Gmail’s web interface, the Gmail app on Android or...

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Good news, fans of government! The political stalemate that closed the country’s national park system, caused a dangerous shortage in adorable panda-cam footage and spawned this heartbreaking image, ended last Thursday with a temporary budget deal that funds federal agencies into January of next year. But with an estimated 800,000 “non-essential” federal employees furloughed during the 16 day shutdown, things are still getting back up...

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Our inboxes are to-do lists dictated by other people: Ping! “Schedule me!” Ping! “Respond to my question!”  Ping!  Ping!  PING! “Make a choice about these twenty things in the next two minutes!!!” Every time you email your contacts, you do the same by adding another task to their lists. Out of consideration for their sanity (and karma points), email etiquette means putting effort into composing messages that are easy to process and...

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Chris Hicken, COO at UserTesting.com and Co-Founder and CEO at LottoJar, shares tricks of the customer support trade and how he uses Boomerang to provide the best communication possible What’s UserTesting.com? Let me give you the quick one-liner: Analytics tells you what your visitors are doing on your webiste, UserTesting.com tells you why they left without buying. If you’re responsible for the conversion rate or customer experience...

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