Email Etiquette


Now and then, I get an email with a subject line in all capital letters, often “URGENT” or otherwise imploring me to read the message or take an action. I always wonder why people pen such subjects, as many email etiquette articles warn that writing in all caps can come across as yelling. But, netiquette aside, people do it anyway. Might using all caps in a subject line be effective (even if rude?) Boomerang previously looked at how...

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When you’re drafting an email, ending it is the easiest part. Whether you sign-off with “Warmest Regards,” “Thanks,” or “Keep On Keepin’ On,” it only takes a second, and you probably don’t give it a second thought. Do email closings even matter? And if so, is “best” really best? We looked at closings in over 350,000 email threads, and found that certain email closings deliver higher response rates.

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Your Monday morning alarm might be the worst sound in the world. Weekends fly by, but Mondays drag on forever. As avid Office Space fans, we wondered if having a “case of the Mondays” was an observable phenomenon. Our finding? Monday really is the worst day of the week: it’s when people make the most mistakes in their email subjects (which, as we will show, matters), as well as the day with the most negative email subjects. Subject...

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Our inboxes are to-do lists dictated by other people: Ping! “Schedule me!” Ping! “Respond to my question!”  Ping!  Ping!  PING! “Make a choice about these twenty things in the next two minutes!!!” Every time you email your contacts, you do the same by adding another task to their lists. Out of consideration for their sanity (and karma points), email etiquette means putting effort into composing messages that are easy to process and...

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Introductions are a valuable way to expand our connections, but are dangerous to our reputation when they’re badly executed. In this email etiquette post, Baydin explains the etiquette of asking for an introduction. Last week we talked about double opt-in introductions (read about it here). This week, we’re backing up to discuss the etiquette of asking for an introduction. Whether you’re searching for your first job, trying to change...

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Introductions are a valuable way to expand our connections, but are dangerous to our reputation when they’re badly executed. In this email etiquette post, Baydin explains how to use double opt-in introductions. Our connections are one of the most valuable tools we have for progressing our careers, getting a table at an exclusive restaurant, and establishing a social life independent of Netflix. Providing introductions for your...

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